EMOTIONAL INTELLIGENCE | by James Cox © | Benjamin Franklin said, “Whatever is begun in anger, ends in shame.” But what is the antonym of that quote? Whatever is begun in happiness, ends in pride? Greatness? Honour? Doesn’t sound right, does it? He’s not just talking about your temper; that quote is about conjuring the correct emotions to impact the end result of any situation. The more you understand emotional intelligence, the stronger the social connections in your life will become. Being able to recognise your own emotions and those of your clients and colleagues can offer opportunities for you to connect on a deeper level, establishing a higher level of trust and rapport.
Absolute trust is ultimately the most significant connection people can have with their colleague, managers and business owners in the workplace. This also applies to your customers and clients in sales and customer service. Keeping your emotions in line with the bigger picture can help immensely with your personal attitude and demeanor and showing empathy and awareness for a client’s state of mind shows that you actually care. Above all else, both of these factors attribute to the motivations of your own self and anyone interested in buying from you. Your attitude impacts your behavior and that of people you deal with.
Developing these skills will allow you to manage your own state of mind and trigger your brain to look for a silver lining in every situation eventually helping you to stay positive in the long run. Sure, you can be pissed off, but being rational in your decision making is the point here. You will also learn to pick yourself up when you’re down and learn from your mistakes with more clarity. In sales, your job is to identify the issue or problem your client is trying to resolve. Emotional intelligence will provide you with a greater understanding of how to connect the dots of the emotional and rational stages of buying. Take the time to read facial expressions, don’t shut people down if they’re misinformed and listen to the tone of voice people use. You will pick up more from people’s emotions than you will from their language. –
Source: https://www.linkedin.com/pulse/emotional-intelligence-many-faces-sales-customer-service-james-cox/ … | “When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion.” – Dale Carnegie